Contact information

Contact:

For any questions regarding our products or for assistance with your order, please email tecarasco@gmail.com and you should get a response within 1-2 business days. If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!


About Us:

<store name>Tecaras is the original name people trust for all Smart products.

Our customers choose us time and time again for our premium products


We are dedicating our careers to creating the best Smart products. Our mission, which we chose

to accept, is to satisfy our customers by providing the best customer service 


Why you should buy from us:


  • Secure ordering available

  • Lowest pricing available online.

  • Courteous, knowledgeable and professional support

  • Tons of satisfied customers

  • Premium product quality. You will love our products.

  • All items are in stock & ready to ship

  • Everyone that uses our Smart Products recommends their friends and family. We must be doing something right!

Check out our best-selling products.

 

FAQ:


General:

Do you ship internationally?

Yes, Tecaras ships internationally! We are committed to bringing our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to help.

Can I change my shipping address?

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. 

Help! I think my order is lost!

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout

Shipping & Returns:

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched). 

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays

What is your return policy?

We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.